Resume

Andrew Caelan Roberge-Toll

Work Experience

Customer Success Associate, GlobalVision, Remote

August 2023 - Present

  • Managed a BoB of 200+ SMB, Mid-Market, and Enterprise accounts in the Pharmaceutical, CPG, and Print&Pack industries with a total value of $1.5MM ARR.
  • Built deep relationships with key customer stakeholders across technical and business domains to better understand their current state, goals and objectives regarding their use of GlobalVision’s products and created success plans to help them reach a successful state with the product.
  • Proactively identified at-risk accounts and led recovery efforts to help get them back on track leading to a churn rate of under 4%.
  • Managed the end-to-end renewal process, including contract preparation, negotiation, and close of the renewal.
  • Collaborated closely with the Sales team to identify and execute upsell and cross-sell opportunities to drive account growth, adoption and expansion.
  • Partnered closely with the Professional Services and Support teams to align on project strategy and ensure a smooth transition and handoff during the onboarding process and getting the customer to the first point of success.
  • Measured on: Renewal Rate, Logo Churn, CSQLs.

Business Development Representative, GlobalVision, Remote

August 2022 - August 2023

  • Achieved 140% of ARR quota for Q1 and Q2 of 2023 (Target: $750k, Achieved: $1.1MM).
  • Completed daily outbound tasks including cold calling, cold emailing, and social outreach to hit KPIs and volume targets set by management to drive net new revenue pipeline.
  • Built relationships with executives at all levels within the Pharmaceutical and CPG industries to drive net new logo expansion and expand existing accounts.
  • Dissected and qualified prospects’ business goals to determine if GlobalVision could be a strategic investment for their business growth by highlighting the product’s value.
  • Communicated cross-functionally with other departments internally (Customer Success, Support, Professional Services) to ensure a smooth flow of information regarding accounts and new prospects.

Musician, Canadian Armed Forces, Ottawa/Toronto

April 2017 - December 2022

  • Provided musical support at multiple ceremonies for high-level members of the Canadian Forces, the Canadian Government, and foreign dignitaries as a member of 5 different regiments in the Canadian Armed Forces.
  • Led a cross-functional team using Agile methodologies through all stages of the project lifecycle for the Governor General’s Foot Guards 150th birthday celebration website project.
  • Liaised with outside vendors to purchase music and supplies critical to the functioning of the Central Band of the Canadian Armed Forces.

Education

Bachelor of Music in Jazz Performance, University of Toronto, Toronto, Canada

2014 - 2018

Certifications

Certified Customer Success Professional Level 1 - Gainsight Pulse Plus

Completed - 2024

Certified Customer Success Manager (CCSM) Level 1 - Success Hacker

Completed - 2023

Google IT Support Professional Certificate - Coursera

Completed - 2021