Resume

Andrew Caelan Roberge-Toll

Work Experience

Customer Success Associate, GlobalVision, Remote

August 2023 - August 2024

  • Managed a BoB of 250+ SMB, Mid-Market, and Enterprise accounts in the Pharmaceutical, CPG, and Print&Pack industries with a total value of $2.1MM ARR
  • Liaised with internal implementation teams to organize, manage and run the onboarding of multiple concurrent customer projects, driving them to achieve value quickly and successfully.
  • Acted as the go-to product expert for the customers within my book of business, providing the customer with clear and concise explanations of troubleshooting steps, and ensuring the resolution or escalation of technical issues.
  • Built deep relationships with key customer stakeholders across technical and business domains to better understand their current state, goals and objectives regarding their use of GlobalVision’s products.
  • Managed the end-to-end renewal process, including contract preparation, negotiation, and close of the renewal.
  • Collaborated closely with the Sales team to identify and execute upsell and cross-sell opportunities to drive account growth, adoption and expansion.
  • Advocated as a voice of the customer within GlobalVision, collaborating closely with the Product team to provide feedback based on customer input and needs.

Business Development Representative, GlobalVision, Remote

August 2022 - August 2023

  • Achieved 140% of ARR quota for Q1 and Q2 of 2023 (Target: $750k, Achieved: $1.1MM).
  • Completed daily outbound tasks including cold calling, cold emailing, and social outreach to hit KPIs and volume targets set by management to drive net new revenue pipeline.
  • Built relationships with executives at all levels within the Pharmaceutical and CPG industries to drive net new logo expansion and expand existing accounts.
  • Dissected and qualified prospects’ business goals to determine if GlobalVision could be a strategic investment for their business growth by highlighting the product’s value.
  • Communicated cross-functionally with other departments internally (Customer Success, Support, Professional Services) to ensure a smooth flow of information regarding accounts and new prospects.

Musician, Canadian Armed Forces, Ottawa/Toronto

April 2017 - December 2022

  • Provided musical support at multiple ceremonies for high-level members of the Canadian Forces, the Canadian Government, and foreign dignitaries as a member of 5 different regiments in the Canadian Armed Forces.
  • Led a cross-functional team using Agile methodologies through all stages of the project lifecycle for the Governor General’s Foot Guards 150th birthday celebration website project.
  • Liaised with outside vendors to purchase music and supplies critical to the functioning of the Central Band of the Canadian Armed Forces.

Education

Advanced Diploma in Computer Engineering Technology - Computing Science

Algonquin College, Ottawa, Canada

In Progress - Graduating: Aug 2027

    Languages:
  • Java
  • Javascript
  • SQL
  • HTML
  • CSS

    • Frameworks:
  • React

Bachelor of Music in Jazz Performance

University of Toronto, Toronto, Canada

2014 - 2018

Certifications

Certified Customer Success Professional Level 1 - Gainsight Pulse Plus

Completed - 2024

Certified Customer Success Manager (CCSM) Level 1 - Success Hacker

Completed - 2023

Google IT Support Professional Certificate - Coursera

Completed - 2021